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Returns

It's often possible to alter garments to fit, and at very reasonable cost. Locating an experienced tailor / alterer in your area will increase your opportunities to secure items and ensure you are always able to get the maximum enjoyment from your purchases.

HOW TO RETURN SOMETHING TO US

There's no need to tell us that you are returning items. Fill out the returns form enclosed with your order invoice and send it with your returned item(s) within 28 days of delivery. If you have lost your returns form, please include a note of your order number and the reason for return. The feedback you give us will help all customers.

UK RETURNS (excludes Channel Islands)

Please return your item to us at the address shown further down this page. 

OVERSEAS RETURNS (includes Channel Islands)

Please return your item to us at the address shown further down this page. If you're returning items from outside the European Union, please clearly mark the package 'GOODS RETURNED TO MERCHANT UNDER RETURNS POLICY'. If the package is not marked in this way then it may incur customs charges which we would have to deduct from the amount to be refunded.

TERMS & CONDITIONS

We accept returns for any reason provided that the items have not been used or altered by yourself, are in the same condition as when we dispatched them, and our garment tags have not been removed.

We will not give a refund, exchange or credit note for any items not returned to us within 28 days of delivery.

The 28 day returns period starts when your item is delivered to either your shipping address, or any alternative address (e.g. Post Office or neighbour) in the event that delivery cannot be made to your shipping address. It is your responsibility to check tracking information (we send you a link when we dispatch your item).

Returned items are your responsibility until they are delivered to us. Ensure they are appropriately wrapped and secured. We recommend that you obtain a proof of posting.

Dry cleaning charges are not refundable.

UK returns - 'Tracked Delivery' & 'Overnight Delivery' charges are not refundable.

Return postage costs are not refundable. We offer a pre-paid returns label at checkout for only £3.

Overseas returns - outward shipping charges are not refundable. Return shipping costs must be paid by yourself.

Return shipping costs are not refundable.

OUR RETURNS ADDRESS

Savvy Row (Returns)
The Old Goods Yard
Commercial Road West
Coxhoe
Durham
DH6 4HJ
United Kingdom