We dispatch orders Monday to Thursday. We do not dispatch on Fridays.
Next Day delivery is available to mainland UK addresses. Delivery to IOM & Scottish Highlands is within 2 working days. Delivery times to Scottish Islands vary. Next day delivery is not available to BFPO addresses.
Orders are dispatched by Royal Mail. Delivery times are broadly similar to the UK, subject to customs clearance. Price is dependent on total order weight - calculated and displayed at checkout.
We ship to over 50 countries throughout Europe, North America and Asia. We use Royal Mail and other courier services. Price is dependent on destination and total order weight - calculated and displayed at checkout.
UK - in the event of a return, we refund the Standard Delivery charge. Other delivery charges are non-refundable.
Overseas - delivery charges are non-refundable.
Very remote overseas locations may incur a courier imposed surcharge (only applicable to orders over 2kg in weight). This must be paid by yourself before we can dispatch your order. We will send you a link to make payment.
Delivery will be made to the address specified by you on the completed order form. Royal Mail and other courier services are used.
It is your responsibility to check the tracking information using the link we give you when when we dispatch your order. If your order is returned to us because you have not collected it from the post office or courier you must pay a re-delivery charge (same amount as the original delivery charge subject to a minimum charge of £4.95) before we can re-send your order.The original delivery charge cannot be refunded. Any additional charges levied by the carrier for the return of an uncollected / declined order must be paid by yourself.
If your order cannot be delivered because the address you have given us is incomplete or incorrect, or unsuitable (e.g. couriers will not normally deliver to an unmanned P.O Box / locker) you must pay a re-delivery charge (the same amount as the original delivery charge subject to a minimum charge of £4.95) before we can re-send your order. In some cases, carriers will also apply a surcharge - this must be paid by yourself before we can resend your item. The original delivery charge cannot be refunded.
Any VAT, import duty and customs handling fees payable are the responsibility of the buyer.
Credit Codes cannot be used to pay for delivery charges.
Delivery times are not guaranteed unless stated.
